Yesterday’s technical error with Windows brought the connected world to our feet with the exception of China. It reminded me of the seminal work, Normal Accidents by Charles Perrow which speaks about complexity building its own fragility, as a character of the system. Where was the so called sociotechnical resilience ? After the pandemic, resilience should be the top priority, where as we listen to AI and ML all the time.

More thinking needs to go in how the normal could deteriorate into the sub normal.